Help & Customer Service
This section answers the non-scientific questions about buying from Aladdin Scientific: how to order and pay, when orders ship and how to track them, how to return or cancel an order, how to manage an individual or company account, and how reward points, gift cards and Aladdin Scientific Credit work. It covers the US & Canada store, shipped from Riverside, California, and the EU store, shipped from Büren, Germany. For questions about a product or an experiment, use the Product FAQs and Protocols sections instead.
Where do you want to start?
Pick a starting point based on what you're trying to do.
Run a protocol
Step-by-step SOPs for techniques like Western blot, ELISA, IHC, PCR, and more.
Browse 3,228 protocols →Troubleshoot an experiment
When something doesn't work — faint bands, high background, no signal — start here.
300 FAQs →Check specs & purity
Grade definitions, purity data, compatibility tables, and tagged-protein guides.
194 spec sheets →Read the latest research
In-depth technical articles on emerging methods, reagent classes, and applications.
1,875 articles →Browse by technique
Jump straight to everything we have on a specific workflow.
Editors' picks this month
Hand-selected by our scientific team — the most useful reads right now.
Polyethylene Glycol (PEG): Properties, Applications Across Multiple Fields, and Product Selection Guide
Polyethylene glycol (PEG) is a family of linear polyether polymers produced by the stepwise addition polymerization of ethylene oxide with water or ethylene glycol.
What is Ion Exchange Chromatography Used For? 4 Important Applications for Protein Purification
Ion exchange chromatography is an adsorption chromatography technique that separates molecules based on differences in net surface charge, and it plays a central role in the research, development, and production of proteins, biomacromolecules, and biopharmaceuticals. Under appropriate pH conditions, protein surfaces carry different numbers and types of charges. Through electrostatic adsorption between these charges and fixed charged groups on the chromatographic resin, the target protein can be selectively captured while impurities with different charge characteristics are separated. Owing to this mechanism, ion exchange chromatography is suitable not only for efficient purification of natively folded proteins, but also for separating post-translationally modified variants, conformational heterogeneity, and subtypes with different oligomeric states. It is an important tool for studying protein structure–function relationships, establishing critical quality attributes, and evaluating formulation homogeneity.
Company account structure
Company account structure
All categories
The full library, organized by content type.
Shipping and Delivery
14Learn about Aladdin's efficient shipping and delivery services. Get information on our global reach, delivery times, tracking orders, and more.
- DeliveryHow fast is FedEx Express for my order?
- ShippingWhen does UPS Next Day Air Early A.M. deliver?
- ShippingWhat can I expect with UPS Next Day Air?
- ShippingHow fast is UPS Second Day Air?
- ShippingWhat does UPS Three-Day Select offer?
Security and Privacy
1Explore Aladdin's dedication to your security and privacy. Understand our data protection policies and commitment to maintaining your privacy.
Returns and Refunds
2Navigate Aladdin's clear and fair return and refund policies. Understand the process, timelines of returns. We're committed to ensuring your satisfaction.
Payment, Pricing and Promotions
12Explore Aladdin's payment options, pricing strategy, and exciting promotion. Learn how we ensure secure transactions for our high-quality life science products.
- Payment, Pricing and PromotionsWhat's the a Purchase Order (PO) used as a payment Methods in Aladdin's e-Commercial website?
- Payment MethodsOur Payment Methods
- PaymentCan I pay by Check or Money Order?
- PaymentHow do I use Bank Transfer?
- PaymentWhat is Net 30?
Ordering
12Understand Aladdin's streamlined ordering process for our products. Learn how to place orders, and enjoy a hassle-free shopping experience at Aladdin.
- Tax Exemption PolicyAladdin Scientific Corporation Tax Exemption Policy
- My Requisition Lists
- Le mie citazioni
- Purchase OrdersMy Purchase Orders
- OrderQuick orders
Managing Your Account
16Dive into Aladdin's user-friendly account management guide. Learn how to update details, track orders and optimize your Aladdin experience.
- company creditManage company user accounts
- Managing Your AccountProvide shopper assistance
- Customer account dashboardMy Account page
- Customer accountCustomer account information
- Customer account dashboardCustomer account dashboard
Reward Points, Gift Cards and Credit
21Discover Aladdin's rewards program, gift card options, and registries. Learn how to earn points, redeem them, and maximize your benefits with Aladdin.
- Financial informationHow does Aladdin Scientific Corporation protect my financial information?
- Apply Store CreditCan I terminate my Aladdin Scientific Credit?
- Apply Store CreditWhat happens if I exceed my credit limit?
- Apply Store CreditHow do I make repayments against my used credit?
- Scientific CreditAre there any fees associated with Aladdin dScientific Creit?
Order, shipping & account help
Non-scientific questions — shipping times, returns, payment methods, and account settings. Our customer service team is one click away.
Talk to a scientist.
Our scientific support team includes PhDs in molecular biology, chemistry, and cell biology. Typical response time: under 4 hours.
Domande frequenti
Quanto velocemente vengono spediti gli ordini?
In-stock items ship the same business day when ordered before [confirm: cut-off time and time zone]; non-stock items show a lead time on the product page. You receive a shipment e-mail with a FedEx, UPS or DHL tracking number.
Come posso tracciare il mio ordine?
Accedi e apri I Miei Ordini > Traccia Ordini, oppure utilizza il link di tracciamento nell'email di spedizione.
Quali metodi di pagamento accettate?
Carta di credito/debito (Stripe), PayPal, ordine di acquisto, bonifico bancario, assegno o vaglia postale e Credito Aladdin Scientific per conti approvati. Condizioni di pagamento netto 30 giorni sono disponibili per conti qualificati.
Posso modificare o cancellare un ordine?
Sì, finché lo stato dell'ordine è In sospeso. Poiché gli ordini con articoli in magazzino vengono spediti lo stesso giorno, contatta immediatamente il servizio clienti con il tuo numero d'ordine.
Come posso restituire un prodotto?
Richiedi un'autorizzazione al reso tramite un ticket di assistenza entro [confermare: giorni] dalla consegna. Gli articoli non aperti, non pericolosi, non a temperatura controllata e in condizioni originali possono essere restituiti; consulta la politica sui resi per le esclusioni.
Come posso ottenere un certificato di analisi (CoA) o una scheda di dati di sicurezza (SDS)?
Utilizza la ricerca SDS/CoA/COO (per numero di catalogo, numero CAS o lotto) o la scheda Documenti nella pagina del prodotto.
Come posso ordinare con esenzione fiscale?
Invia il tuo attuale certificato di esenzione fiscale a [email protected] o tramite l'apposito modulo. L'approvazione richiede 5-10 giorni lavorativi e deve essere indicata su ogni ordine.
Come contatto il servizio clienti?
USA e Canada: 1-833-552-7181 o [e-mail: da confermare], dal lunedì al venerdì [orario: da confermare, PT]. UE: +49 2951 9383958 o [e-mail: da confermare], dal lunedì al venerdì [orario: da confermare, CET]. Oppure invia un ticket di assistenza; rispondiamo entro 24 ore.