Help & Customer Service
Protocols, troubleshooting, and answers — all in one place.
Search step-by-step lab protocols, technical articles, and product FAQs written by our scientific team — or browse by what you're trying to do.
Where do you want to start?
Pick a starting point based on what you're trying to do.
Run a protocol
Step-by-step SOPs for techniques like Western blot, ELISA, IHC, PCR, and more.
Browse 3,218 protocols →Troubleshoot an experiment
When something doesn't work — faint bands, high background, no signal — start here.
292 FAQs →Check specs & purity
Grade definitions, purity data, compatibility tables, and tagged-protein guides.
192 spec sheets →Read the latest research
In-depth technical articles on emerging methods, reagent classes, and applications.
1,678 articles →Browse by technique
Jump straight to everything we have on a specific workflow.
Editors' picks this month
Hand-selected by our scientific team — the most useful reads right now.
Company account structure
Company account structure
Immunoprecipitation (IP) lysates and reagents
Immunoprecipitation is a protein purification method. An antibody for the protein of interest is incubated with a cell extract, allowing it to bind to the protein in solution. The antibody/antigen complex is then isolated from the sample using protein A/G-coupled agarose beads. This separates the protein of interest from the rest of the sample, which can then be analyzed by SDS-PAGE for western blotting.
Storage and Use Information Guide of NMR Solvents
Storage and Use Information Guide of NMR Solvents
All categories
The full library, organized by content type.
Shipping and Delivery
14Learn about Aladdin's efficient shipping and delivery services. Get information on our global reach, delivery times, tracking orders, and more.
- DeliveryHow fast is FedEx Express for my order?
- ShippingWhen does UPS Next Day Air Early A.M. deliver?
- ShippingWhat can I expect with UPS Next Day Air?
- ShippingHow fast is UPS Second Day Air?
- ShippingWhat does UPS Three-Day Select offer?
Security and Privacy
1Explore Aladdin's dedication to your security and privacy. Understand our data protection policies and commitment to maintaining your privacy.
Returns and Refunds
2Navigate Aladdin's clear and fair return and refund policies. Understand the process, timelines of returns. We're committed to ensuring your satisfaction.
Payment, Pricing and Promotions
12Explore Aladdin's payment options, pricing strategy, and exciting promotion. Learn how we ensure secure transactions for our high-quality life science products.
- Payment, Pricing and PromotionsWhat's the a Purchase Order (PO) used as a payment Methods in Aladdin's e-Commercial website?
- Payment MethodsOur Payment Methods
- PaymentCan I pay by Check or Money Order?
- PaymentHow do I use Bank Transfer?
- PaymentWhat is Net 30?
Ordering
12Understand Aladdin's streamlined ordering process for our products. Learn how to place orders, and enjoy a hassle-free shopping experience at Aladdin.
- Tax Exemption PolicyAladdin Scientific Corporation Tax Exemption Policy
- My Requisition Lists
- My Quotes
- Purchase OrdersMy Purchase Orders
- OrderQuick orders
Managing Your Account
16Dive into Aladdin's user-friendly account management guide. Learn how to update details, track orders and optimize your Aladdin experience.
- company creditManage company user accounts
- Managing Your AccountProvide shopper assistance
- Customer account dashboardMy Account page
- Customer accountCustomer account information
- Customer account dashboardCustomer account dashboard
Reward Points, Gift Cards and Credit
21Discover Aladdin's rewards program, gift card options, and registries. Learn how to earn points, redeem them, and maximize your benefits with Aladdin.
- Financial informationHow does Aladdin Scientific Corporation protect my financial information?
- Apply Store CreditCan I terminate my Aladdin Scientific Credit?
- Apply Store CreditWhat happens if I exceed my credit limit?
- Apply Store CreditHow do I make repayments against my used credit?
- Scientific CreditAre there any fees associated with Aladdin dScientific Creit?
Order, shipping & account help
Non-scientific questions — shipping times, returns, payment methods, and account settings. Our customer service team is one click away.
Talk to a scientist.
Our scientific support team includes PhDs in molecular biology, chemistry, and cell biology. Typical response time: under 4 hours.