Quality Policy

Aladdin Scientific is committed to supplying products and services that are reliable, well documented and fit for the demanding work of research and development. Our quality management system is certified to ISO 9001:2015 and covers all operations – from product design and sourcing through production, testing and warehousing to order fulfilment and after-sales support [to confirm: certificate number and certifying body for the European entity]. In Europe, Aladdin Biochem Deutschland GmbH applies this system to the products it stores, handles and ships from Büren.

Supplier quality management

We qualify, monitor and audit suppliers against our specifications and work with them to resolve deviations. Incoming materials are released only after inspection.

Laboratory Information Management System (LIMS)

Test methods, results, batch records and certificates are managed in a LIMS that supports data integrity, traceability and consistent decision-making.

Quality and capability self-assessment

Regular internal reviews of processes and capabilities identify improvement areas before they affect customers.

Practical Process Improvement (PPI) business system

A structured method to eliminate waste, shorten lead times and standardise best practice across sites.

QC and QA teams

Dedicated quality-control and quality-assurance teams maintain standards, measure performance and initiate prompt corrective and preventive action.

Certificate of analysis (CoA)

Every batch ships with a batch-specific CoA stating the tested parameters and results; the CoA describes the product's characteristics (§ 2 (4) of the Terms and Conditions of Sale). CoAs can also be downloaded from the product page by entering the batch number.

Safety data sheet (SDS)

For hazardous products we provide an SDS electronically in the official language of the member state of delivery (Art. 31 (5) REACH), in the format required by Annex II of REACH, and update it when classification or data changes.

Labelling

Products are labelled under the CLP Regulation in the language of the member state of delivery, including hazard pictograms, signal words, H and P statements and the unique formula identifier where required.

Traceability

Batch numbers link every delivery to its test records, supplier and storage history. Please quote the batch number in any quality enquiry.

Product changes and complaints

Significant changes in specification or supplier are communicated to affected customers. Quality complaints are investigated under our CAPA process and answered in writing.

Customer focus

We anticipate the needs of research and industrial customers and aim to exceed their expectations in product performance, documentation and service.

Employee empowerment

We invest in skills, open communication and ongoing learning so that every employee can take responsibility for quality.

Process excellence

We improve processes continuously to raise efficiency, consistency and reliability.

Compliance and integrity

We comply with applicable laws, regulations and standards – including REACH, CLP and the rules for restricted substances – and act with integrity in all dealings.

Sustainability

We reduce waste, energy use and environmental impact across the product life cycle, from sourcing to packaging and transport.

• Review the quality management system regularly so it stays aligned with strategic objectives and regulatory change.
• Set measurable quality objectives, track them through KPIs and act on deviations.
• Work with suppliers and partners who share our commitment to quality, sustainability and innovation.
• Communicate quality standards internally so that all employees and stakeholders understand and commit to them.

We review this policy at least annually as part of the management review. The version and date are shown at the top of the page.