Help & Customer Service
This section answers the non-scientific questions about buying from Aladdin Scientific: how to order and pay, when orders ship and how to track them, how to return or cancel an order, how to manage an individual or company account, and how reward points, gift cards and Aladdin Scientific Credit work. It covers the US & Canada store, shipped from Riverside, California, and the EU store, shipped from Büren, Germany. For questions about a product or an experiment, use the Product FAQs and Protocols sections instead.
Where do you want to start?
Pick a starting point based on what you're trying to do.
Run a protocol
Step-by-step SOPs for techniques like Western blot, ELISA, IHC, PCR, and more.
Browse 3,228 protocols →Troubleshoot an experiment
When something doesn't work — faint bands, high background, no signal — start here.
300 FAQs →Check specs & purity
Grade definitions, purity data, compatibility tables, and tagged-protein guides.
194 spec sheets →Read the latest research
In-depth technical articles on emerging methods, reagent classes, and applications.
1,875 articles →Browse by technique
Jump straight to everything we have on a specific workflow.
Editors' picks this month
Hand-selected by our scientific team — the most useful reads right now.
Polyethylene Glycol (PEG): Properties, Applications Across Multiple Fields, and Product Selection Guide
Polyethylene glycol (PEG) is a family of linear polyether polymers produced by the stepwise addition polymerization of ethylene oxide with water or ethylene glycol.
What is Ion Exchange Chromatography Used For? 4 Important Applications for Protein Purification
Ion exchange chromatography is an adsorption chromatography technique that separates molecules based on differences in net surface charge, and it plays a central role in the research, development, and production of proteins, biomacromolecules, and biopharmaceuticals. Under appropriate pH conditions, protein surfaces carry different numbers and types of charges. Through electrostatic adsorption between these charges and fixed charged groups on the chromatographic resin, the target protein can be selectively captured while impurities with different charge characteristics are separated. Owing to this mechanism, ion exchange chromatography is suitable not only for efficient purification of natively folded proteins, but also for separating post-translationally modified variants, conformational heterogeneity, and subtypes with different oligomeric states. It is an important tool for studying protein structure–function relationships, establishing critical quality attributes, and evaluating formulation homogeneity.
Company account structure
Company account structure
All categories
The full library, organized by content type.
Shipping and Delivery
14Learn about Aladdin's efficient shipping and delivery services. Get information on our global reach, delivery times, tracking orders, and more.
- DeliveryHow fast is FedEx Express for my order?
- ShippingWhen does UPS Next Day Air Early A.M. deliver?
- ShippingWhat can I expect with UPS Next Day Air?
- ShippingHow fast is UPS Second Day Air?
- ShippingWhat does UPS Three-Day Select offer?
Security and Privacy
1Explore Aladdin's dedication to your security and privacy. Understand our data protection policies and commitment to maintaining your privacy.
Returns and Refunds
2Navigate Aladdin's clear and fair return and refund policies. Understand the process, timelines of returns. We're committed to ensuring your satisfaction.
Payment, Pricing and Promotions
12Explore Aladdin's payment options, pricing strategy, and exciting promotion. Learn how we ensure secure transactions for our high-quality life science products.
- Payment, Pricing and PromotionsWhat's the a Purchase Order (PO) used as a payment Methods in Aladdin's e-Commercial website?
- Payment MethodsOur Payment Methods
- PaymentCan I pay by Check or Money Order?
- PaymentHow do I use Bank Transfer?
- PaymentWhat is Net 30?
Ordering
12Understand Aladdin's streamlined ordering process for our products. Learn how to place orders, and enjoy a hassle-free shopping experience at Aladdin.
- Tax Exemption PolicyAladdin Scientific Corporation Tax Exemption Policy
- 私の請求リスト
- 私の名言
- Purchase OrdersMy Purchase Orders
- OrderQuick orders
Managing Your Account
16Dive into Aladdin's user-friendly account management guide. Learn how to update details, track orders and optimize your Aladdin experience.
- company creditManage company user accounts
- Managing Your AccountProvide shopper assistance
- Customer account dashboardMy Account page
- Customer accountCustomer account information
- Customer account dashboardCustomer account dashboard
Reward Points, Gift Cards and Credit
21Discover Aladdin's rewards program, gift card options, and registries. Learn how to earn points, redeem them, and maximize your benefits with Aladdin.
- Financial informationHow does Aladdin Scientific Corporation protect my financial information?
- Apply Store CreditCan I terminate my Aladdin Scientific Credit?
- Apply Store CreditWhat happens if I exceed my credit limit?
- Apply Store CreditHow do I make repayments against my used credit?
- Scientific CreditAre there any fees associated with Aladdin dScientific Creit?
Order, shipping & account help
Non-scientific questions — shipping times, returns, payment methods, and account settings. Our customer service team is one click away.
Talk to a scientist.
Our scientific support team includes PhDs in molecular biology, chemistry, and cell biology. Typical response time: under 4 hours.
よくある質問
注文はどのくらいの速さで発送されますか？
在庫のある商品は、[カットオフ時間とタイムゾーンを確認] までにご注文いただいた場合、当日の営業日内に出荷されます。在庫がない商品については、商品ページに納期が表示されます。出荷完了後、FedEx、UPS、またはDHLの追跡番号が記載された出荷確認メールが届きます。
注文状況はどのように追跡できますか？
サインインして「マイオーダー」＞「注文を追跡」を開くか、出荷確認メールに記載されている追跡リンクをご利用ください。
どのようなお支払い方法がご利用いただけますか？
クレジット/デビットカード（Stripe）、PayPal、発注書、銀行振込、小切手または郵便為替、および承認されたアカウント向けのアラジン・サイエンティフィック・クレジットをご利用いただけます。対象アカウントにはネット30日の支払条件が適用されます。
注文の変更やキャンセルはできますか？
はい、注文ステータスが「保留中」の場合に限ります。在庫のある商品は当日出荷されますので、ご注文番号をご用意の上、すぐにカスタマーサービスまでご連絡ください。
製品を返品するにはどうすればよいですか？
配達から [日数を確認] 日以内にサポートチケットから返品許可をリクエストしてください。未開封で、危険物ではなく、温度管理不要の商品で、元の状態を保っているものに限り返品が可能です。対象外となる商品については返品ポリシーをご確認ください。
分析証明書（CoA）または安全データシート（SDS）はどうすれば入手できますか？
SDS/CoA/COO検索（カタログ番号、CAS番号、またはロット番号で検索）または製品ページの「ドキュメント」タブをご利用ください。
税抜き（免税）で注文するにはどうすればよいですか？
現在有効な免税証明書を [email protected] または免税申請フォームからお送りください。承認には5～10営業日かかり、ご注文の都度、承認番号を明記していただく必要があります。
カスタマーサービスにはどうやって連絡すればよいですか？
米国・カナダ：1-833-552-7181 または [メールアドレス確認済] 、月～金 [営業時間・太平洋時間を確認]。EU：+49 2951 9383958 または [メールアドレス確認済] 、月～金 [営業時間・CETを確認]。またはサポートチケットを送信してください。24時間以内に返信いたします。