Help & Customer Service
This section answers the non-scientific questions about buying from Aladdin Scientific: how to order and pay, when orders ship and how to track them, how to return or cancel an order, how to manage an individual or company account, and how reward points, gift cards and Aladdin Scientific Credit work. It covers the US & Canada store, shipped from Riverside, California, and the EU store, shipped from Büren, Germany. For questions about a product or an experiment, use the Product FAQs and Protocols sections instead.
Where do you want to start?
Pick a starting point based on what you're trying to do.
Run a protocol
Step-by-step SOPs for techniques like Western blot, ELISA, IHC, PCR, and more.
Browse 3,228 protocols →Troubleshoot an experiment
When something doesn't work — faint bands, high background, no signal — start here.
300 FAQs →Check specs & purity
Grade definitions, purity data, compatibility tables, and tagged-protein guides.
194 spec sheets →Read the latest research
In-depth technical articles on emerging methods, reagent classes, and applications.
1,875 articles →Browse by technique
Jump straight to everything we have on a specific workflow.
Editors' picks this month
Hand-selected by our scientific team — the most useful reads right now.
Polyethylene Glycol (PEG): Properties, Applications Across Multiple Fields, and Product Selection Guide
Polyethylene glycol (PEG) is a family of linear polyether polymers produced by the stepwise addition polymerization of ethylene oxide with water or ethylene glycol.
What is Ion Exchange Chromatography Used For? 4 Important Applications for Protein Purification
Ion exchange chromatography is an adsorption chromatography technique that separates molecules based on differences in net surface charge, and it plays a central role in the research, development, and production of proteins, biomacromolecules, and biopharmaceuticals. Under appropriate pH conditions, protein surfaces carry different numbers and types of charges. Through electrostatic adsorption between these charges and fixed charged groups on the chromatographic resin, the target protein can be selectively captured while impurities with different charge characteristics are separated. Owing to this mechanism, ion exchange chromatography is suitable not only for efficient purification of natively folded proteins, but also for separating post-translationally modified variants, conformational heterogeneity, and subtypes with different oligomeric states. It is an important tool for studying protein structure–function relationships, establishing critical quality attributes, and evaluating formulation homogeneity.
Common Protectants and Formulations for Protein Storage
Proteins face major risks during storage: surface adsorption and aggregation, conformational denaturation, chemical degradation (oxidation/hydrolysis/deamidation), and microbial contamination. Choosing an appropriate buffer system and protectants, together with suitable temperature and aliquoting strategies, can markedly extend stability and preserve activity.
All categories
The full library, organized by content type.
Shipping and Delivery
14Learn about Aladdin's efficient shipping and delivery services. Get information on our global reach, delivery times, tracking orders, and more.
- DeliveryHow fast is FedEx Express for my order?
- ShippingWhen does UPS Next Day Air Early A.M. deliver?
- ShippingWhat can I expect with UPS Next Day Air?
- ShippingHow fast is UPS Second Day Air?
- ShippingWhat does UPS Three-Day Select offer?
Security and Privacy
1Explore Aladdin's dedication to your security and privacy. Understand our data protection policies and commitment to maintaining your privacy.
Returns and Refunds
2Navigate Aladdin's clear and fair return and refund policies. Understand the process, timelines of returns. We're committed to ensuring your satisfaction.
Payment, Pricing and Promotions
12Explore Aladdin's payment options, pricing strategy, and exciting promotion. Learn how we ensure secure transactions for our high-quality life science products.
- Payment, Pricing and PromotionsWhat's the a Purchase Order (PO) used as a payment Methods in Aladdin's e-Commercial website?
- Payment MethodsOur Payment Methods
- PaymentCan I pay by Check or Money Order?
- PaymentHow do I use Bank Transfer?
- PaymentWhat is Net 30?
Ordering
12Understand Aladdin's streamlined ordering process for our products. Learn how to place orders, and enjoy a hassle-free shopping experience at Aladdin.
- Tax Exemption PolicyAladdin Scientific Corporation Tax Exemption Policy
- My Requisition Lists
- 내 견적
- Purchase OrdersMy Purchase Orders
- OrderQuick orders
Managing Your Account
16Dive into Aladdin's user-friendly account management guide. Learn how to update details, track orders and optimize your Aladdin experience.
- company creditManage company user accounts
- Managing Your AccountProvide shopper assistance
- Customer account dashboardMy Account page
- Customer accountCustomer account information
- Customer account dashboardCustomer account dashboard
Reward Points, Gift Cards and Credit
21Discover Aladdin's rewards program, gift card options, and registries. Learn how to earn points, redeem them, and maximize your benefits with Aladdin.
- Financial informationHow does Aladdin Scientific Corporation protect my financial information?
- Apply Store CreditCan I terminate my Aladdin Scientific Credit?
- Apply Store CreditWhat happens if I exceed my credit limit?
- Apply Store CreditHow do I make repayments against my used credit?
- Scientific CreditAre there any fees associated with Aladdin dScientific Creit?
Order, shipping & account help
Non-scientific questions — shipping times, returns, payment methods, and account settings. Our customer service team is one click away.
Talk to a scientist.
Our scientific support team includes PhDs in molecular biology, chemistry, and cell biology. Typical response time: under 4 hours.
자주 묻는 질문
주문은 얼마나 빨리 배송되나요?
In-stock items ship the same business day when ordered before [confirm: cut-off time and time zone]; non-stock items show a lead time on the product page. You receive a shipment e-mail with a FedEx, UPS or DHL tracking number.
주문 배송을 어떻게 추적할 수 있나요?
로그인하여 내 주문 > 주문 추적을 열거나, 배송 확인 이메일에 있는 추적 링크를 사용하세요.
어떤 결제 수단을 이용할 수 있나요?
신용/직불 카드(Stripe), PayPal, 구매 주문서, 은행 송금, 수표 또는 우편환, 그리고 승인된 계정에 한한 Aladdin Scientific Credit이 가능합니다. 자격을 갖춘 계정에는 Net 30일 결제 조건이 제공됩니다.
주문을 변경하거나 취소할 수 있나요?
네, 주문 상태가 대기 중"인 경우에만 가능합니다. 재고가 있는 상품은 당일 배송되므로
제품을 어떻게 반품하나요?
배송일로부터 [기간 확인 필요]일 이내에 지원 티켓을 통해 반품 승인을 요청하세요. 개봉하지 않았고, 위험물이 아니며, 온도 제어가 필요하지 않은 제품으로 원래 상태를 유지하는 경우 반품이 가능합니다. 제외 대상은 반품 정책을 참조하세요.
분석 인증서(CoA) 또는 물질안전보건자료(SDS)는 어떻게 받을 수 있나요?
SDS/CoA/COO 검색(카탈로그 번호, CAS 번호 또는 로트 번호로 검색) 또는 제품 페이지의 문서 탭을 이용하세요.
면세로 주문하려면 어떻게 해야 하나요?
현재 면세 증명서를 [email protected]으로 또는 면세 신청 양식을 통해 보내주세요. 승인에는 5~10영업일이 소요되며, 승인 번호는 주문마다 반드시 기재해야 합니다.
고객 서비스에 어떻게 연락하나요?
미국 및 캐나다: 1-833-552-7181 또는 [이메일 확인 필요], 월~금 [근무 시간 및 태평양 시간대 확인 필요]. EU: +49 2951 9383958 또는 [이메일 확인 필요], 월~금 [근무 시간 및 CET 확인 필요]. 또는 지원 티켓을 제출해 주세요. 24시간 이내에 답변해 드립니다.