Help & Customer Service
This section answers the non-scientific questions about buying from Aladdin Scientific: how to order and pay, when orders ship and how to track them, how to return or cancel an order, how to manage an individual or company account, and how reward points, gift cards and Aladdin Scientific Credit work. It covers the US & Canada store, shipped from Riverside, California, and the EU store, shipped from Büren, Germany. For questions about a product or an experiment, use the Product FAQs and Protocols sections instead.
Where do you want to start?
Pick a starting point based on what you're trying to do.
Run a protocol
Step-by-step SOPs for techniques like Western blot, ELISA, IHC, PCR, and more.
Browse 3,228 protocols →Troubleshoot an experiment
When something doesn't work — faint bands, high background, no signal — start here.
300 FAQs →Check specs & purity
Grade definitions, purity data, compatibility tables, and tagged-protein guides.
194 spec sheets →Read the latest research
In-depth technical articles on emerging methods, reagent classes, and applications.
4,979 articles →Browse by technique
Jump straight to everything we have on a specific workflow.
Editors' picks this month
Hand-selected by our scientific team — the most useful reads right now.
Polyethylene Glycol (PEG): Properties, Applications Across Multiple Fields, and Product Selection Guide
Polyethylene glycol (PEG) is a family of linear polyether polymers produced by the stepwise addition polymerization of ethylene oxide with water or ethylene glycol.
Eight Common Lysis Buffers
In handling cell and tissue samples, choosing a lysis buffer is not just about “breaking cells open”—it determines whether proteins are detectable, remain active, and retain complexes and post-translational modifications. Different systems vary greatly in strength, denaturation, and effects on membranes and nuclei; the protein profiles you obtain from the same sample can differ markedly under different lysis conditions.
Common Protectants and Formulations for Protein Storage
Proteins face major risks during storage: surface adsorption and aggregation, conformational denaturation, chemical degradation (oxidation/hydrolysis/deamidation), and microbial contamination. Choosing an appropriate buffer system and protectants, together with suitable temperature and aliquoting strategies, can markedly extend stability and preserve activity.
All categories
The full library, organized by content type.
Shipping and Delivery
14Learn about Aladdin's efficient shipping and delivery services. Get information on our global reach, delivery times, tracking orders, and more.
- DeliveryHow fast is FedEx Express for my order?
- ShippingWhen does UPS Next Day Air Early A.M. deliver?
- ShippingWhat can I expect with UPS Next Day Air?
- ShippingHow fast is UPS Second Day Air?
- ShippingWhat does UPS Three-Day Select offer?
Security and Privacy
1Explore Aladdin's dedication to your security and privacy. Understand our data protection policies and commitment to maintaining your privacy.
Returns and Refunds
2Navigate Aladdin's clear and fair return and refund policies. Understand the process, timelines of returns. We're committed to ensuring your satisfaction.
Payment, Pricing and Promotions
12Explore Aladdin's payment options, pricing strategy, and exciting promotion. Learn how we ensure secure transactions for our high-quality life science products.
- Payment, Pricing and PromotionsWhat's the a Purchase Order (PO) used as a payment Methods in Aladdin's e-Commercial website?
- Payment MethodsOur Payment Methods
- PaymentCan I pay by Check or Money Order?
- PaymentHow do I use Bank Transfer?
- PaymentWhat is Net 30?
Ordering
12Understand Aladdin's streamlined ordering process for our products. Learn how to place orders, and enjoy a hassle-free shopping experience at Aladdin.
- Tax Exemption PolicyAladdin Scientific Corporation Tax Exemption Policy
- Ma liste de demandes
- Mes citations
- Purchase OrdersMy Purchase Orders
- OrderQuick orders
Managing Your Account
23Dive into Aladdin's user-friendly account management guide. Learn how to update details, track orders and optimize your Aladdin experience.
- roles and permissionsRoles and permissions for company users
- AccountYou have been added to your institution's account: setting your password
- AccountAdding colleagues to your business account
- Signing inSigning in and resetting your password
- AccountWhat happens after you apply?
Reward Points, Gift Cards and Credit
21Discover Aladdin's rewards program, gift card options, and registries. Learn how to earn points, redeem them, and maximize your benefits with Aladdin.
- Financial informationHow does Aladdin Scientific Corporation protect my financial information?
- Apply Store CreditCan I terminate my Aladdin Scientific Credit?
- Apply Store CreditWhat happens if I exceed my credit limit?
- Apply Store CreditHow do I make repayments against my used credit?
- Scientific CreditAre there any fees associated with Aladdin dScientific Creit?
Order, shipping & account help
Non-scientific questions — shipping times, returns, payment methods, and account settings. Our customer service team is one click away.
Talk to a scientist.
Our scientific support team includes PhDs in molecular biology, chemistry, and cell biology. Typical response time: under 4 hours.
Questions fréquemment posées
À quelle vitesse les commandes sont-elles expédiées ?
Les articles en stock sont expédiés le jour ouvrable même si la commande est passée avant [confirmer : heure limite et fuseau horaire] ; les articles hors stock affichent un délai de livraison sur la page du produit. Vous recevrez un e-mail d'expédition avec un numéro de suivi FedEx, UPS ou DHL.
Comment puis-je suivre ma commande ?
Connectez-vous et ouvrez Mes Commandes > Suivre les commandes, ou utilisez le lien de suivi dans votre e-mail d'expédition.
Quels moyens de paiement acceptez-vous ?
Carte de crédit/débit (Stripe), PayPal, bon de commande, virement bancaire, chèque ou mandat-poste, et Crédit Aladdin Scientific pour les comptes approuvés. Des conditions de paiement à 30 jours nets sont disponibles pour les comptes éligibles.
Puis-je modifier ou annuler une commande?
Oui, tant que le statut de la commande est En attente. Étant donné que les commandes en stock sont expédiées le jour même, veuillez contacter immédiatement le service client avec votre numéro de commande.
Comment puis-je retourner un produit?
Demandez une autorisation de retour via un ticket d'assistance dans les [confirmer : jours] suivant la livraison. Les articles non ouverts, non dangereux, non thermosensibles et dans leur état d'origine peuvent être retournés ; consultez la politique de retours pour les exclusions.
Comment obtenir un certificat d'analyse (CoA) ou une fiche de données de sécurité (SDS)?
Utilisez la recherche SDS/CoA/COO (par numéro de catalogue, numéro CAS ou lot) ou l'onglet Documents sur la page du produit.
Comment passer une commande exonérée de taxes?
Envoyez votre certificat d'exonération fiscale en cours à [email protected] ou via le formulaire d'exonération fiscale. L'approbation prend 5 à 10 jours ouvrables et doit être mentionnée sur chaque commande.
Comment contacter le service client?
États-Unis et Canada : 1-833-552-7181 ou [e-mail : à confirmer], du lundi au vendredi [heures : à confirmer, heure du Pacifique]. UE : +49 2951 9383958 ou [e-mail : à confirmer], du lundi au vendredi [heures : à confirmer, CET]. Ou soumettez un ticket d'assistance ; nous répondons sous 24 heures.