Help & Customer Service
This section answers the non-scientific questions about buying from Aladdin Scientific: how to order and pay, when orders ship and how to track them, how to return or cancel an order, how to manage an individual or company account, and how reward points, gift cards and Aladdin Scientific Credit work. It covers the US & Canada store, shipped from Riverside, California, and the EU store, shipped from Büren, Germany. For questions about a product or an experiment, use the Product FAQs and Protocols sections instead.
Where do you want to start?
Pick a starting point based on what you're trying to do.
Run a protocol
Step-by-step SOPs for techniques like Western blot, ELISA, IHC, PCR, and more.
Browse 3,228 protocols →Troubleshoot an experiment
When something doesn't work — faint bands, high background, no signal — start here.
300 FAQs →Check specs & purity
Grade definitions, purity data, compatibility tables, and tagged-protein guides.
194 spec sheets →Read the latest research
In-depth technical articles on emerging methods, reagent classes, and applications.
1,875 articles →Browse by technique
Jump straight to everything we have on a specific workflow.
Editors' picks this month
Hand-selected by our scientific team — the most useful reads right now.
Company account structure
Company account structure
Immunoprecipitation (IP) lysates and reagents
Immunoprecipitation is a protein purification method. An antibody for the protein of interest is incubated with a cell extract, allowing it to bind to the protein in solution. The antibody/antigen complex is then isolated from the sample using protein A/G-coupled agarose beads. This separates the protein of interest from the rest of the sample, which can then be analyzed by SDS-PAGE for western blotting.
Trehalose: Physicochemical Characteristics, Manufacturing Processes, and Application Guidelines
Trehalose is a non-reducing disaccharide composed of two glucose units linked by an α,α-1,1-glycosidic bond. It exhibits good chemical stability and formulation compatibility across a range of processing and storage conditions. Owing to its moisturizing capability, anti-freezing and desiccation tolerance, and stabilizing effects on proteins and membrane systems, trehalose has attracted broad attention in foods, pharmaceuticals and bioproducts, cosmetics, and agriculture.
All categories
The full library, organized by content type.
Shipping and Delivery
14Learn about Aladdin's efficient shipping and delivery services. Get information on our global reach, delivery times, tracking orders, and more.
- DeliveryHow fast is FedEx Express for my order?
- ShippingWhen does UPS Next Day Air Early A.M. deliver?
- ShippingWhat can I expect with UPS Next Day Air?
- ShippingHow fast is UPS Second Day Air?
- ShippingWhat does UPS Three-Day Select offer?
Security and Privacy
1Explore Aladdin's dedication to your security and privacy. Understand our data protection policies and commitment to maintaining your privacy.
Returns and Refunds
2Navigate Aladdin's clear and fair return and refund policies. Understand the process, timelines of returns. We're committed to ensuring your satisfaction.
Payment, Pricing and Promotions
12Explore Aladdin's payment options, pricing strategy, and exciting promotion. Learn how we ensure secure transactions for our high-quality life science products.
- Payment, Pricing and PromotionsWhat's the a Purchase Order (PO) used as a payment Methods in Aladdin's e-Commercial website?
- Payment MethodsOur Payment Methods
- PaymentCan I pay by Check or Money Order?
- PaymentHow do I use Bank Transfer?
- PaymentWhat is Net 30?
Ordering
12Understand Aladdin's streamlined ordering process for our products. Learn how to place orders, and enjoy a hassle-free shopping experience at Aladdin.
- Tax Exemption PolicyAladdin Scientific Corporation Tax Exemption Policy
- My Requisition Lists
- My Quotes
- Purchase OrdersMy Purchase Orders
- OrderQuick orders
Managing Your Account
16Dive into Aladdin's user-friendly account management guide. Learn how to update details, track orders and optimize your Aladdin experience.
- company creditManage company user accounts
- Managing Your AccountProvide shopper assistance
- Customer account dashboardMy Account page
- Customer accountCustomer account information
- Customer account dashboardCustomer account dashboard
Reward Points, Gift Cards and Credit
21Discover Aladdin's rewards program, gift card options, and registries. Learn how to earn points, redeem them, and maximize your benefits with Aladdin.
- Financial informationHow does Aladdin Scientific Corporation protect my financial information?
- Apply Store CreditCan I terminate my Aladdin Scientific Credit?
- Apply Store CreditWhat happens if I exceed my credit limit?
- Apply Store CreditHow do I make repayments against my used credit?
- Scientific CreditAre there any fees associated with Aladdin dScientific Creit?
Order, shipping & account help
Non-scientific questions — shipping times, returns, payment methods, and account settings. Our customer service team is one click away.
Talk to a scientist.
Our scientific support team includes PhDs in molecular biology, chemistry, and cell biology. Typical response time: under 4 hours.
Frequently asked questions
How fast do orders ship?
In-stock items ship the same business day when ordered before [confirm: cut-off time and time zone]; non-stock items show a lead time on the product page. You receive a shipment e-mail with a FedEx, UPS or DHL tracking number.
How do I track my order?
Sign in and open My Orders > Track Orders, or use the tracking link in your shipment e-mail.
Which payment methods do you accept?
Credit/debit card (Stripe), PayPal, purchase order, bank transfer, check or money order, and Aladdin Scientific Credit for approved accounts. Net 30 terms are available to qualified accounts.
Can I change or cancel an order?
Yes, while the order status is Pending. Because in-stock orders ship the same day, contact customer service immediately with your order number.
How do I return a product?
Request a return authorisation through a support ticket within [confirm: days] of delivery. Unopened, non-hazardous, non-temperature-controlled items in original condition can be returned; see the Returns policy for exclusions.
How do I get a Certificate of Analysis or SDS?
Use the SDS/CoA/COO search (by catalogue number, CAS number or lot) or the Documents tab on the product page.
How do I order tax-exempt?
Send your current exemption certificate to [email protected] or through the tax-exemption form; approval takes 5-10 business days and must be referenced on each order.
How do I contact customer service?
US & Canada: 1-833-552-7181 or [confirm: e-mail], Mon-Fri [confirm: hours, PT]. EU: +49 2951 9383958 or [confirm: e-mail], Mon-Fri [confirm: hours, CET]. Or submit a support ticket; we reply within 24 hours.