FAQs

What should I do if the goods are less/the product is wrong?

There is a small amount of goods:


When buying multiple products in the same order may be divided into one or more parcels, it may not be delivered at the same time. It is recommended that you wait patiently for 1-2 days. If not received, please contact the customer service within 3 days. Or submit the customer service list, we will track this service list until it is resolved.


Signing wrong goods:


If you confirm that the product you receive is not the product ordered in your order, you can directly click on the repairs/return and exchange of goods under the "My Account" or the application for repairs/returns on the right side of the product. "You can operate the exchange. Please wait patiently after submitting success.

Categories: FAQs

Da — when not otherwise indicated, molecular weight units are daltons.   Mw — weight-average molecular weight.   Mn — number-average molecular weight.

Products are supplied for research and development use only. Not for use in humans, animals, diagnosis, or therapy.

Cite this article

Aladdin Scientific. "What should I do if the goods are less/the product is wrong?" Aladdin Knowledge Base, updated Jul 27, 2023. https://www.aladdinsci.com/us_en/faqs/wrong-shipment-en.html
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