Help & Customer Service
This section answers the non-scientific questions about buying from Aladdin Scientific: how to order and pay, when orders ship and how to track them, how to return or cancel an order, how to manage an individual or company account, and how reward points, gift cards and Aladdin Scientific Credit work. It covers the US & Canada store, shipped from Riverside, California, and the EU store, shipped from Büren, Germany. For questions about a product or an experiment, use the Product FAQs and Protocols sections instead.
Where do you want to start?
Pick a starting point based on what you're trying to do.
Run a protocol
Step-by-step SOPs for techniques like Western blot, ELISA, IHC, PCR, and more.
Browse 3,228 protocols →Troubleshoot an experiment
When something doesn't work — faint bands, high background, no signal — start here.
300 FAQs →Check specs & purity
Grade definitions, purity data, compatibility tables, and tagged-protein guides.
194 spec sheets →Read the latest research
In-depth technical articles on emerging methods, reagent classes, and applications.
1,875 articles →Browse by technique
Jump straight to everything we have on a specific workflow.
Editors' picks this month
Hand-selected by our scientific team — the most useful reads right now.
Polyethylene Glycol (PEG): Properties, Applications Across Multiple Fields, and Product Selection Guide
Polyethylene glycol (PEG) is a family of linear polyether polymers produced by the stepwise addition polymerization of ethylene oxide with water or ethylene glycol.
What is Ion Exchange Chromatography Used For? 4 Important Applications for Protein Purification
Ion exchange chromatography is an adsorption chromatography technique that separates molecules based on differences in net surface charge, and it plays a central role in the research, development, and production of proteins, biomacromolecules, and biopharmaceuticals. Under appropriate pH conditions, protein surfaces carry different numbers and types of charges. Through electrostatic adsorption between these charges and fixed charged groups on the chromatographic resin, the target protein can be selectively captured while impurities with different charge characteristics are separated. Owing to this mechanism, ion exchange chromatography is suitable not only for efficient purification of natively folded proteins, but also for separating post-translationally modified variants, conformational heterogeneity, and subtypes with different oligomeric states. It is an important tool for studying protein structure–function relationships, establishing critical quality attributes, and evaluating formulation homogeneity.
Common Protectants and Formulations for Protein Storage
Proteins face major risks during storage: surface adsorption and aggregation, conformational denaturation, chemical degradation (oxidation/hydrolysis/deamidation), and microbial contamination. Choosing an appropriate buffer system and protectants, together with suitable temperature and aliquoting strategies, can markedly extend stability and preserve activity.
All categories
The full library, organized by content type.
Shipping and Delivery
14Learn about Aladdin's efficient shipping and delivery services. Get information on our global reach, delivery times, tracking orders, and more.
- DeliveryHow fast is FedEx Express for my order?
- ShippingWhen does UPS Next Day Air Early A.M. deliver?
- ShippingWhat can I expect with UPS Next Day Air?
- ShippingHow fast is UPS Second Day Air?
- ShippingWhat does UPS Three-Day Select offer?
Security and Privacy
1Explore Aladdin's dedication to your security and privacy. Understand our data protection policies and commitment to maintaining your privacy.
Returns and Refunds
2Navigate Aladdin's clear and fair return and refund policies. Understand the process, timelines of returns. We're committed to ensuring your satisfaction.
Payment, Pricing and Promotions
12Explore Aladdin's payment options, pricing strategy, and exciting promotion. Learn how we ensure secure transactions for our high-quality life science products.
- Payment, Pricing and PromotionsWhat's the a Purchase Order (PO) used as a payment Methods in Aladdin's e-Commercial website?
- Payment MethodsOur Payment Methods
- PaymentCan I pay by Check or Money Order?
- PaymentHow do I use Bank Transfer?
- PaymentWhat is Net 30?
Ordering
12Understand Aladdin's streamlined ordering process for our products. Learn how to place orders, and enjoy a hassle-free shopping experience at Aladdin.
- Tax Exemption PolicyAladdin Scientific Corporation Tax Exemption Policy
- Mi Lista de Reposición
- Mis citas
- Purchase OrdersMy Purchase Orders
- OrderQuick orders
Managing Your Account
16Dive into Aladdin's user-friendly account management guide. Learn how to update details, track orders and optimize your Aladdin experience.
- company creditManage company user accounts
- Managing Your AccountProvide shopper assistance
- Customer account dashboardMy Account page
- Customer accountCustomer account information
- Customer account dashboardCustomer account dashboard
Reward Points, Gift Cards and Credit
21Discover Aladdin's rewards program, gift card options, and registries. Learn how to earn points, redeem them, and maximize your benefits with Aladdin.
- Financial informationHow does Aladdin Scientific Corporation protect my financial information?
- Apply Store CreditCan I terminate my Aladdin Scientific Credit?
- Apply Store CreditWhat happens if I exceed my credit limit?
- Apply Store CreditHow do I make repayments against my used credit?
- Scientific CreditAre there any fees associated with Aladdin dScientific Creit?
Order, shipping & account help
Non-scientific questions — shipping times, returns, payment methods, and account settings. Our customer service team is one click away.
Talk to a scientist.
Our scientific support team includes PhDs in molecular biology, chemistry, and cell biology. Typical response time: under 4 hours.
Preguntas frecuentes
¿Qué tan rápido se envían los pedidos?
Los artículos en stock se envían el mismo día hábil si se piden antes de [confirmar: hora límite y zona horaria]; los artículos no disponibles muestran un plazo de entrega en la página del producto. Recibirá un correo electrónico de envío con un número de seguimiento de FedEx, UPS o DHL.
¿Cómo puedo rastrear mi pedido?
Inicie sesión y abra Mis Pedidos > Rastrear Pedidos, o use el enlace de seguimiento en su correo electrónico de envío.
¿Qué métodos de pago aceptan?
Tarjeta de crédito/débito (Stripe), PayPal, orden de compra, transferencia bancaria, cheque o giro postal, y Crédito Aladdin Scientific para cuentas aprobadas. Hay condiciones de pago Neto 30 disponibles para cuentas calificadas.
¿Puedo cambiar o cancelar un pedido?
Sí, mientras el estado del pedido sea Pendiente. Debido a que los pedidos con artículos en stock se envían el mismo día, comuníquese con el servicio al cliente de inmediato con su número de pedido.
¿Cómo puedo devolver un producto?
Solicite una autorización de devolución a través de un ticket de soporte dentro de los [confirmar: días] posteriores a la entrega. Se pueden devolver artículos sin abrir, no peligrosos, sin control de temperatura y en su estado original; consulte la política de devoluciones para conocer las exclusiones.
¿Cómo obtengo un Certificado de Análisis o una Ficha de Datos de Seguridad (SDS)?
Utilice la búsqueda SDS/CoA/COO (por número de catálogo, número CAS o lote) o la pestaña Documentos en la página del producto.
¿Cómo hago un pedido con exención de impuestos?
Envíe su certificado de exención de impuestos vigente a [email protected] o a través del formulario de exención de impuestos. La aprobación tarda de 5 a 10 días hábiles y debe hacerse referencia a ella en cada pedido.
¿Cómo contacto con el servicio al cliente?
EE. UU. y Canadá: 1-833-552-7181 o [correo electrónico: confirmar], de lunes a viernes [horario: confirmar, hora del Pacífico]. UE: +49 2951 9383958 o [correo electrónico: confirmar], de lunes a viernes [horario: confirmar, CET]. O envíe un ticket de soporte; respondemos en un plazo de 24 horas.