How does Aladdin Scientific ship orders?

All orders are shipped FOB Destination through our Designated Shipper to the address you provide. For safety and traceability, we cannot deliver to post office boxes. A physical street address is required.

Will I receive a tracking number from Aladdin Scientific?

Once your order ships, we generate a tracking number immediately so you can monitor your shipment through our website.

How long do I have to inspect an Aladdin Scientific delivery?

You have five (5) days from delivery to notify us — in writing or via support ticket — of any shortages, defects, damages, or discrepancies. If we don't hear from you within 5 days, the products are deemed compliant with the order and irrevocably accepted.

What happens if an item is out of stock?

We work hard to keep our website inventory accurate, but occasionally a product marked available may be out of stock at the time of shipment. Aladdin reserves the right to provide an equivalent substitute product. If only some items are available, we may ship them in installments and invoice each separately. You can cancel any delayed item within 48 hours of receiving the delay notification, provided it hasn't already shipped.

What currency does Aladdin Scientific process payments in?

Payments are due immediately upon shipment to the Designated Shipper, unless your written agreement specifies different terms. All transactions are conducted in U.S. Dollars (USD).

Document 06 · Delivery & Logistics

Shipping Policy

How your order travels from our facility to your lab — the delivery terms, tracking, payment timing, and what to do if something arrives wrong.

Last updated February 2026 Reading time 4 min read Print version →

Key points

Your shipment, in short

FOB Destination shipping via our Designated Shipper. We do not ship to PO boxes.
Tracking number provided immediately after dispatch, viewable on our website.
Inspect within 5 days of receipt. Unreported issues after that period are deemed accepted.
Payment is auto-processed in USD at shipment. Balances 30+ days late accrue interest.
Out of stock? We may offer an equivalent substitute or partial shipment — both can be returned or canceled within 48 hours.

§ 01

Policy overview & contact

This Shipping Policy applies to all purchases made through www.aladdinsci.com. By placing an order, you agree to its terms alongside our Website Terms of Use and Privacy Policy.

Our website and server are securely hosted by AWS (Amazon Web Services).

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Questions about a shipment?Call 1-833-552-7181, email [email protected], or write to our Customer Service Department at 14078 Meridian Parkway, Riverside, CA 92518.

§ 02

Order placement & charges

Registration is free for qualified subscribers. You can place an order by selecting products and completing our electronic order form. Charges follow either the terms of your written agreement with us, or our prevailing practices covering shipping, handling, and applicable sales taxes.

Full transparency before checkoutAll charges — product prices, shipping fees, handling, and taxes — are clearly displayed before you confirm the order. No surprise fees.

§ 03

Delivery process

Shipping terms: All orders are shipped FOB Destination through our Designated Shipper to the address you provide.
No PO boxes: For safety and traceability, we cannot deliver to post office boxes. A physical street address is required.
Tracking: Once your order ships, we generate a tracking number immediately so you can monitor your shipment through our website.

§ 04

Availability & substitutions

We work hard to keep our website inventory accurate, but occasionally a product marked available may be out of stock at the time of shipment. When this happens:

We notify you promptly: With an estimated shipment date as soon as we know.
We may offer a substitute: Aladdin reserves the right to provide an equivalent substitute product. You can return substituted products at no charge, following our Return & Refund Policy.
Partial shipments: If only some items are available, we may ship them in installments and invoice each separately.
48-hour cancellation window: You can cancel any delayed item within 48 hours of receiving the delay notification, provided it hasn't already shipped.

Silence = acceptanceIf you don't respond to a delay notification, we will assume you accept the new shipment date.

§ 05

Inspection upon delivery

5-day inspection windowPlease inspect your shipment promptly upon receipt. You have five (5) days from delivery to notify us — in writing or via support ticket — of any shortages, defects, damages, or discrepancies.

If you find an issue, retain the goods until we provide further instructions on next steps.

If we don't hear from you within 5 days, the products are deemed compliant with the order and irrevocably accepted.

§ 06

Payment

Automatic processing: Aladdin processes payments automatically for all orders. If your account balance is insufficient, we charge the authorized credit card on file.
What's included: Payment covers the product price, applicable shipping charges, and taxes — all reflected on your order at the time of placement.
When payment is due: Payments are due immediately upon shipment to the Designated Shipper, unless your written agreement specifies different terms.
Late payments: Invoiced amounts unpaid after 30 days accrue interest at the highest lawful rate, compounded monthly until paid in full.
Currency: All transactions are conducted in U.S. Dollars (USD).

Need help with a shipment?

Our customer service team is available by phone, email, or post — typical reply within one business day.

[email protected]