Provide shopper assistance

At times, customers need help with their order. Store administrators can use Login as Customer, which allows them to see what the customer sees and make updates to assist them.

Any actions taken while logged in as the customer are applied to the actual customer’s account.

When it is enabled for an Admin user, the Login as Customer button appears in multiple pages:

Customer account permission for remote shopping assistance

To enable account access for store support staff from the Admin, a customer must enable the feature for their account:

1. The customer goes to the Account Information page.

2. Selects the Allow remote shopping assistance checkbox.

3. The customer clicks Save.

Use Login as Customer

Login as Customer allows you to see the site just as the customer does, and allows you to troubleshoot and take other actions for the customer. If you have an assigned user role with the required permissions:

1. You can click Login as Customer on the pages listed in the previous section.

2. The Login as Customer actions are available in the Actions Report.