Technical support
Specifications, handling, storage, or documentation questions for any product.
Contact
Contact Aladdin Scientific
We're here to support your research, wherever in the world it happens. Reach our global sales, customer service, and technical support teams for help with products, quotes, orders, and documentation.
Aladdin Scientific supplies 224,000+ lab chemicals, biochemicals, ligands, proteins, and antibodies for research and development — with a COA and SDS available for every product.
How can we help
Reach the right team faster
Pick the topic that fits your question. Each route goes straight to the team that can resolve it — or use the form below if you're not sure.
Orders & shipping
Track an order, check delivery, update details, or arrange a return.
Quotes, bulk & custom
Request pricing, volume quotes, or custom and GMP synthesis for your project.
General inquiry
Partnerships, accounts, careers, or anything that doesn't fit a box above.
Global offices
Talk to your regional team
Two hubs keep sales, logistics, and support close to you — North America from California, and the European Union from Germany.
North American HQ
Aladdin Scientific Corporation · sales, support & general inquiries
- Address:14078 Meridian Parkway, Riverside, CA 92518, USA
- 1-833-552-7181 Toll-free · standard business hours
- [email protected] Sales & quotes [email protected] Customer service
Serves: United States & Canada · English, Français, Español
European HQ
Aladdin Biochem Deutschland GmbH · EU sales, logistics & localized support
- Address:Westring 2, 33142 Büren, Germany
- +49 2951 9383958 Standard business hours (CET)
- [email protected] EU sales & support
Serves: Germany & the European Union · Deutsch, English
Send us a message
Tell us how we can help
Jot us a note and we'll get back to you as quickly as possible — usually within 1–2 business days.
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Frequently asked
Quick answers
Common questions about reaching us, ordering, and documentation.
How soon will I hear back?
We reply to all web inquiries within 1–2 business days. For urgent matters, call your regional line during business hours — 1-833-552-7181 (North America) or +49 2951 9383958 (Europe).
How do I request a quote or bulk pricing?
Use the form and choose Request a quote, or open a Bulk & custom inquiry. Share the catalog or CAS number, grade, and quantity for accurate pricing.
How do I check my order status?
Sign in and open Order status for tracking and history. In-stock items ship same day. You can also email [email protected].
Where do I find SDS and CoA documents?
Who can purchase from Aladdin Scientific?
Products are supplied to verified businesses, institutions, and qualified professionals for research and development use only — not for use in humans, animals, diagnosis, or therapy.
Which office should I contact?
North America is served by our US office in Riverside, CA. The European Union is served by our German hub in Büren for EU sales, logistics, and localized support.
What topics can the team help with?
Technical and product questions, quotes and bulk or custom synthesis, order status and shipping, returns, account and credit applications, and general inquiries. Pick the matching option in the form so it reaches the right team.
How do I start a return or refund?
Check the Return & Refund Policy, then begin from the Returns page or email customer service with your order number.
Our commitment to you
Our scientific support and customer service teams strive to respond to every web inquiry within one to two business days. If your request is urgent, call the phone number for your region during standard business hours.
Response target · 1–2 business days