quality
Our quality management system is committed every day to meet or exceed customer requirements through every participation.
The customer is the center of any organization's quality management system and its operating reasons. At Aladdin, we understand that our commitment to quality means that we are committed to meeting your requirements every day, every conversation, order or product shipment. We also understand that only you can decide whether we have fulfilled our promise.
Aladdin’s facilities use a quality management system to create a framework for overseeing the development and manufacturing process, ensuring that the production of each product or service meets the highest applicable standards for life science research and its application in biotechnology.
Explore the following to learn more about our approach and quality commitment and how we can support your regulatory and compliance needs.
Why Is Quality Important?
Quality affects everything: product performance and user satisfaction, compliance with regulatory requirements and applicable standards, and how we operate as a company. Identifying the different quality needs that you—the scientists using our products—and the relevant regulatory authorities may have is important for designing solutions that meet these requirements and ensuring the reproducibility, integrity, and impact of your work.
At Aladdin, quality drives everything we do. As one of our core company values, it is an ingrained part of our culture.
Our approach to quality is based on the following principles:
Quality means understanding and exceeding your expectations of our products and services
Quality is measurable and transparent
Quality requires continuous improvement
Quality is integrated into the entire product management life cycle
Quality begins at top management
Our quality policy
We are committed to:
Excellent product quality and customer service driven by continuous improvement, customer satisfaction and innovative scientific research.
Comply with applicable regulatory requirements and maintain an effective quality management system
Check out our comprehensive quality policy
Our Quality Management System
The Laboratory Information Management System (LIMS) is a formal system of processes, procedures, and responsibilities used to achieve quality policies and objectives. It helps coordinate and direct activities to meet customer and regulatory requirements, drive continuous improvement, and help increase customer satisfaction.
Aladdin's LIMS has passed ISO 9001:2018 certification. These international standards developed by the independent non-governmental International Organization for Standardization (ISO) define the requirements for running LIMS for design and manufacturing. Certification verifies that these standards are met by evaluating inputs and outputs throughout the product life cycle (from design and production to assessing customer satisfaction and notifying necessary improvements).
Our ISO 9001-certified Laboratory Information Management System (LIMS) covers key areas such as:
Train employees to effectively support the scientific and service needs of all customers.
Verify, calibrate, and maintain equipment used to design, manufacture, and test products.
Maintain strict supplier qualification, selection and management processes.
Full traceability of components and products is required.
Run a corrective and preventive action (CAPA) plan.
Perform regular internal audits on all key processes
How does our quality policy affect you?
In short, we will work with you to ensure that your specific requirements are met, whether it is performance or regulations. As a scientist helping a team of scientists and R&D engineers, our goal is to help researchers and organizations maximize their innovation potential.
We are committed to exceeding your expectations with superior product performance and safety, as well as personalized customer service. In our process-oriented continuous improvement, scientific innovation and regulatory compliance methods, your satisfaction is also given priority.
What you can get from us:
As a global leader in the manufacture of high-quality reagents and cutting-edge research tools, the benefits of more than 15 years of experience include understanding the global regulatory landscape and how it affects your workflow.
Products and services that meet your specifications and requirements safely, effectively and reliably for the intended use.
Products and services designed, manufactured, marketed and distributed in accordance with relevant laws, regulations, standards and our LIMS.
Personalized scientific support tailored to your needs, from questions about our off-the-shelf solutions to requirements for higher compliance product manufacturing or customized products.
Resources to help you meet regulatory compliance requirements.
Assess and mitigate the foreseeable risks associated with the use of our products.
Definition, planning and recording of all activities that affect quality.
Product life cycle management
By adopting and maintaining a robust and responsible process, and transferring products from development and manufacturing to post-launch customer support, we consistently and reliably provide the highest quality products. Our focus is on standardization, and our customers are beginning to expect our products to meet the highest standards and have very low bottle-to-bottle or batch-to-batch performance differences.
Our product management life cycle includes the following formal stages:
Define design and test requirements
Prototyping or pilot production
Intensive quality control testing
enlarge
Production
Stability test
Customer feedback after release
Quality control facility
We have a complete set of world-class instruments to improve our quality inspection system:
For quantification, we have GC, LC, MS, LCMS, GCMS, ICP, ICP-MS,
Elemental analysis, IC, IR, UV and Spectrophotometer, amino acid analyzer, GPC, PCR amplification system, flow cytometer, cell counter, automatic titrator, etc.
For qualitative purposes, we have 400M and 600M NMR spectroscopy, XRD, infrared spectroscopy, laser particle size analyzer, scanning electron microscope, melting point meter, densitometer, refractometer and Polarimeter and so on.
For biological product verification，We have Imaging Imaging System, Digital PCR Systems, Flow Cytometer for Cell Analysis and Sorting（BD S6）, Electroporation, Electrophoresis and Blotting, NGC Chromatography Systems, NanoDrop 2000C, immunohistochemistry scanner and so on.