Aladdin Scientific Policy Center
Everything governing how we sell, ship, and handle your data — eight documents, written to be read.
The questions we're asked most
Who can buy from Aladdin Scientific?
Aladdin Scientific sells only to verified businesses, research institutions, universities, and government agencies. Orders must be placed using a company or university email address.
Sales Policy →What is Aladdin Scientific's return window?
Eligible products purchased in the United States can be returned within 60 days of receipt for full credit of the purchase price, excluding freight. A Return Material Authorization (RMA) number is required before shipping anything back.
Return & Refund Policy →Can Aladdin Scientific products be used in humans or animals?
No. All Aladdin Scientific products are supplied to qualified professionals for research and development use only. They are not for use in humans, animals, diagnostics, or therapeutic applications.
Terms & Conditions of Sale →What are Aladdin Scientific's payment terms?
Payments are due within 30 days from the invoice date unless your written agreement specifies otherwise. Overdue balances accrue 1.5% monthly interest, or the maximum allowed by law.
Terms & Conditions of Sale →Does Aladdin Scientific sell personal data?
No. Aladdin Scientific will never sell or give your personal data to third parties for their own use. Information is shared only with trusted partners such as website hosts and payment gateways, who must keep it confidential.
Privacy Policy →Is Aladdin Scientific ISO certified?
Yes. Aladdin Scientific's Quality Management System is ISO 9001:2015 certified, covering every stage from product design to after-sales support.
Quality Policy →Every policy, in order
- 01 Privacy Policy How we handle your personal information, what we share, and your rights. We never sell your data
- 02 Cookie Policy Which cookies we use, who sets them, and how to manage your consent. Non-essential cookies off until you opt in
- 03 Quality Policy Our quality management system and how we measure and improve it. ISO 9001:2015 certified
- 04 Sales Policy Who we sell to, verification requirements, and permitted product use. Institutional email required
- 05 Terms & Conditions of Sale Payment, warranty, returns, liability, and export compliance terms. Net 30 · 1-year equipment warranty
- 06 Shipping Policy Delivery terms, tracking, the inspection window, and payment timing. FOB Destination · 5-day inspection
- 07 Return & Refund Policy The return window, the RMA process, and what can't be sent back. 60 days · RMA required
- 08 Website Terms of Use Rules for using aladdinsci.com, disclaimers, and governing law. California governing law
Can't find what you need?
Our compliance team reads every message and typically replies within two business days.