Document 03 · Quality Commitment

Quality Policy

How we build, measure, and continuously improve the standards behind every product we ship — backed by ISO 9001:2015 certification.

Last updated February 2026 Reading time 5 min read Print version →

Key points

Our quality commitments

ISO 9001:2015 certified Quality Management System covering every stage from product design to after-sales support.
Five operational pillars: supplier management, LIMS, self-assessment, PPI, and dedicated QC/QA teams.
Five guiding principles: customer focus, employee empowerment, process excellence, compliance, and sustainability.
Continuous review of objectives and KPIs to track progress and drive improvement.

Statement

At Aladdin, we are committed to providing our customers with exceptional products and services that meet and exceed their expectations. Our primary goal is to deliver high-quality, reliable, and innovative solutions that cater to our customers' diverse needs.

To achieve this, we have established a comprehensive Quality Management System that encompasses all aspects of our operations — from product design to after-sales support. Our QMS is ISO 9001:2015 certified, demonstrating our dedication to upholding the highest standards of quality, efficiency, and customer satisfaction.

§ 01

Systems & practices

We have implemented the following systems and practices to maintain and continuously improve our quality performance:

Supplier Quality Management: We closely monitor and collaborate with our suppliers to ensure they meet our stringent quality requirements and share our commitment to excellence.
Laboratory Information Management System (LIMS): A state-of-the-art LIMS streamlines our laboratory processes, ensures data accuracy and integrity, and enables efficient decision-making.
Quality & capabilities self-assessment: Regular internal evaluation of processes and capabilities to identify improvement areas and ensure continued ability to exceed customer requirements.
Practical Process Improvement (PPI) Business System: A methodology for driving continuous improvement: identifying and eliminating waste, enhancing efficiency, and optimizing our processes.
QC & QA teams: Dedicated teams work collaboratively to maintain quality standards, measure performance, and implement corrective actions promptly.

§ 02

Guiding principles

Customer focus

Understanding and anticipating customer needs, striving to exceed expectations through continuous improvement.

Employee empowerment

A culture of excellence built through skills, knowledge, open communication, and continuous learning.

Process excellence

Maintaining and improving processes to ensure efficiency, effectiveness, and adherence to best practices.

Compliance & integrity

Operating in full compliance with applicable laws, regulations, and industry standards with the highest ethical conduct.

Sustainability

Reducing environmental impact across the product life cycle — minimizing waste, reducing energy use, and conserving resources.

§ 03

How we put this into practice

To ensure the successful implementation of this Quality Policy, we:

Review the QMS regularly: So its effectiveness stays aligned with the company's strategic objectives.
Set & measure quality objectives: Tracking KPIs to monitor progress and drive continuous improvement.
Engage suppliers & partners: Working with those who share our commitment to quality, sustainability, and innovation.
Communicate internally: So all employees and stakeholders understand and commit to our quality standards.

We take pride in our unwavering commitment to quality and the trust we have built with our customers. Our dedication to continuous improvement contributes to our long-term success and sustainable growth.

Want to know more about our quality processes?

Ask about our ISO certification, LIMS data, or specific QC procedures for a product line.

[email protected]